Your Customized Tungsten Rings

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We understand that sometimes circumstances change, and you may need to return or exchange an item. That’s why we offer a generous return and exchange policy that allows you to make adjustments within 60 days after receiving your order.

Please be aware that custom-made items with logos, inside text engraved items and discount items are non-returnable, non-exchangeable, and non-refundable. These personalized pieces are meticulously crafted according to your specifications and cannot be resold. We take great pride in creating unique, one-of-a-kind items that are tailored specifically to your preferences.

However, for plain rings without any engravings, we are more than happy to accommodate your return or exchange request. We understand that size or style preferences may change, and we want to ensure your complete satisfaction. Please note that for non-engraved rings, a restocking fee of 20% of the item’s value will be applied to cover the costs associated with processing the return and preparing the item for resale.
For items eligible for size exchange, a nominal fee will be charged to cover the costs associated with handling and processing.

It’s important to note that all shipping costs are non-refundable. This includes both the original shipping fee and any return shipping charges. We recommend reaching out to our customer support team to discuss the details of your return or exchange and to obtain a Return Merchandise Authorization (RMA) number. This will facilitate a smooth and efficient process and ensure that your item is handled appropriately upon its return.

We value your trust in our products and services and strive to provide excellent customer care. If you have any further questions or need assistance with your return or exchange, please don’t hesitate to contact our dedicated support team. We are here to help you throughout the process and ensure your experience with us is as seamless as possible.

Thank you for choosing us as your preferred provider. We appreciate your understanding of our return and exchange policies and look forward to serving you with top-quality products in the future.